Domestic return policy
- You can return items within 30 days after delivery.
- Items returns must be in their unused condition with the original packaging (hang tags still on garments). We do not accept a returned item that’s been worn, washed, damaged or altered in any way.
- Email firstname.lastname@example.org or call 949-7420-427 with your order number to receive your return authorization. If an item is defective or damaged upon receipt, we will issue a pre-paid return shipping label. In all other cases, the buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice. Please note that business hours are Mon-Fri 9AM-5PM PST.
- We do not accept any returns after 30 days from ship date.
- To cancel an order please contact email@example.com as soon as possible. If your order was not shipped yet, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as have the received the item(s) back from you and processed them at our warehouse.
- All refund recipients will receive an email confirmation of their records.
Please send your returns/exchanges to TouJours Apparel Return Authorization # 33632 Walkabout Lane, Dana Point, CA, 92629. If the Return Authorization # must be included and visible on the returned package.
Shipping & Order Information
US domestic orders (excluding Hawaii, Alaska & Puerto Rico) will receive FREE UPS ground shipping. Your package will be delivered within three to seven (3 to 7) business days depending the on delivery location. You will be able to track this shipment via UPS.
Orders that ship to Hawaii, Alaska & Puerto Rico will be charged a shipping flat rate fee of $15.00 & orders that are shipped to Canada will be charged a flat rate of $20.00.
All other international destinations will be charged a FLAT RATE – $30.00 and will need to be placed via email; firstname.lastname@example.org
Domestic Order delivery time: All orders ship from our warehouse in Orange County, CA. Most orders will ship within one to two (1-2) business days of ordering. Please add the shipping time to the processing days. We do not ship Saturdays, Sundays or holidays. Once we’re finished preparing your order, you will receive an e-mail informing you that the order has shipped which will include tracking information.
Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
On-line orders are for personal use only: Each order is for the personal, non-commercial use of our customer. Resale of any TouJours product without the explicit, written consent from TouJours is strictly prohibited. Multiple orders representing what TouJours deems to be commercial quantities will not be accepted.
Payment options: We accept all major credit cards including Visa, MasterCard, American Express and Discover as well as PayPal. You will be able to select credit card or PayPal payment during checkout. Unfortunately, at this time we are not accepting any other forms of payment including cash or check. If you have any trouble using your card, please contact email@example.com, please note that business hours are Mon-Fri 9AM-5PM PST.
Placing orders over the phone: If you would like to place your order manually for you, please call us @ TouJours Apparel 949 742 0427, note that our business hours are Mon-Fri 9AM-5PM PST.